Play2Pay™ Admin

The maximum amount per redemption is $20. You can choose from the available redemption options in the app, but each amount can only be redeemed once per day. For example, if you redeem $5 + $10 + $...

Yes, redeeming credits within 5 days before your Bill Cycle Date may result in the loss of your $5 AutoPay discount for the current billing period. To avoid this, we recommend planning your redempt...

Yes! Once your number is successfully ported, it should be recognized as a Metro number. You can then download the Ad It Up app from the Google Play Store or Apple App Store and start using it.

  Yes! All Metro by T-Mobile plans are eligible to redeem points with the Ad It Up app. If the app isn’t preinstalled on your device, you can download it from the Google Play Store (for Android pho...

To redeem points, your Metro by T-Mobile account must be active. If your account is suspended, you’ll need to reactivate it first. If you’re using an Autopay discount, be sure to redeem your credit...

After redeeming your points, you’ll receive an email confirmation from Ad It Up within minutes. Your bill credit is applied automatically and should reflect on your Metro by T-Mobile account within...

We apologize for any inconvenience.   When addressing missing points for completed offers, please consider the following: •VPN Use: Using a VPN disqualifies you from rewards. •Timeframes: Complete ...

To unsubscribe, you’ll need to cancel your Ad It Up account and delete your user data. This can be done in the Settings section of the app. Please note that canceling your account will result in th...

Redeeming your points is easy! Simply go to the Rewards tab, check your balance, and select a redemption amount. You can redeem points in increments of $5, $10, and $20, with each amount limited to...

Points only expire if you don’t earn any new points for 90 days.   Keep your points active by earning more—play games, complete offers, or take surveys. If your account remains inactive for 90 days...